This legislative bill directs the commissioner of human services in Minnesota to create and distribute a customer service survey to those applying for medical assistance and long-term services. The survey will focus on applicants' satisfaction with the wait times and complexity of the forms required for application. This survey will be deployed from November 2025 to May 2026.

Following the survey, the commissioner must report the findings to the state legislature by November 2026. This report will include detailed analysis of the survey results and propose legislative changes to improve public assistance application processes. Recommendations will focus on making these applications faster and more efficient, training for staff on handling applications, and possibly developing a streamlined application process for former residents of neighboring states, among others.

Additionally, the report will consider the feasibility of developing a more adaptive online application process to minimize redundant information entries and simplify the process for users. This involves exploring the integration of technology to better manage, assess, and reassess applications, ensuring that public assistance services are administered uniformly across the state, and identifying any federal waivers necessary to carry out these improvements.