This bill, authored by Representative Quam, directs the commissioner of human services in Minnesota to develop a customer service survey. This survey will be given to individuals applying for medical assistance or long-term services and supports between November 2025 and May 2026. The survey aims to gather data on the applicants' satisfaction concerning wait times and the complexity of the application forms.

By November 2026, the commissioner must submit a report to legislative committees responsible for human services. This report will be based on information collected from the customer service surveys and other sources. It will include recommendations for legislative changes aimed at improving these public assistance application processes.

The report will cover several areas: summarizing survey data, reducing application times, improving training for staff, creating an expedited application process for certain applicants, enhancing form automation, using technology to manage caseloads efficiently, harmonizing requirements across various services to streamline applications, and identifying federal waivers needed to implement the recommendations.

Additionally, the commissioner is tasked with reporting on the feasibility of developing a computerized, interactive eligibility form. This form would adapt based on the applicant's responses, minimizing repetitive information entry for related public assistance programs. This initiative is expected to further streamline the application process, making it more efficient and user-friendly.