Purpose of the Bill

The purpose of this bill is to establish operational requirements for a call center dedicated to a new paid leave program in Minnesota. The bill mandates that the call center be fully functional by a specified date to ensure seamless customer service from the start of the program.

Main Provisions

• Call Center Implementation: The bill requires the Minnesota Department of Employment and Economic Development to have a call center ready to operate by January 1, 2026.
• Customer Service Readiness: It emphasizes the importance of providing immediate customer support for the state's paid leave program upon its launch.

Significant Changes

• The bill introduces a requirement for a dedicated call center specifically for the paid leave program, which may involve developing new infrastructure or resources within the Department of Employment and Economic Development.

Relevant Terms

• Paid leave program
• Call center operations
• Implementation date
• Customer service
• Department of Employment and Economic Development